Privacy Policy

This privacy policy explains how online stores www.myogum.eu The controller processes the personal data of visitors and buyers.

By using the online store, placing an order, contacting us, or subscribing to our newsletter, you confirm that you have read this privacy policy.

1. Data Controller

The controller of your personal data is:

MB "Sveide"„
Company code: 307081082
Address: Jotvingių St. 7-13, LT-48136 Kaunas, Lithuania
Email: info@myogum.eu

For questions related to the processing of personal data, you can contact us by e-mail. info@myogum.eu.

2. What personal data do we process?

Depending on how you use the online store, we may process the following data:

  • first and last name;

  • email address;

  • phone number;

  • delivery address;

  • order information: ordered goods, quantity, price, delivery method, order number and order history;

  • payment information necessary for payment confirmation and administration;

  • information about your correspondence with us;

  • newsletter subscription data;

  • technical data such as IP address, browser type, device information, date and time of visit, and cookie information.

We do not store or process payment card data, except to the extent necessary to obtain information about successful or unsuccessful payments.

3. For what purposes and on what basis do we process data?

3.1. Acceptance and execution of orders

We process the buyer's name, surname, contact details, delivery address, order information and payment-related information in order to:

  • accept and confirm the order;

  • prepare and ship goods;

  • organize the presentation;

  • communicate with the buyer regarding the order;

  • to administer returns, refunds or claims.

The basis for processing this data is the execution of the purchase and sale contract and actions taken at the request of the buyer before concluding the contract.

3.2. Payment administration

Buyer data required for payment processing and confirmation is transferred to the payment service provider. Maksekeskus AS, operating under the brand "MakeCommerce".

The data is processed to securely complete the payment, confirm its status, prevent fraud, and administer payment disputes.

The basis for processing this data is the execution of the purchase and sale agreement and our legitimate interest in ensuring secure payment.

3.3. Delivery of goods

The buyer's name, phone number, email address, and delivery address may be passed on to the selected shipping carrier or delivery service provider in order to deliver the goods.

The basis for processing this data is the execution of the purchase and sale agreement.

3.4. Customer service and inquiries

When you contact us by email, social media or otherwise, we process the contact details you provide and the content of your request in order to answer questions, provide assistance, investigate claims or resolve any issues that may arise.

The basis for processing this data is our legitimate interest in ensuring proper customer service or contract performance if the request is related to your order.

3.5. Accounting and compliance with legal obligations

We process order and payment-related data to fulfill accounting, tax, consumer protection and other legal obligations.

The basis for processing this data is compliance with a legal obligation.

3.6. Newsletters and direct marketing

If you give separate consent, we may use your name and email address to send you newsletters, offers, promotions, product news and other direct marketing information.

You can withdraw your consent at any time:

  • by clicking on the unsubscribe link at the bottom of the newsletter;

  • by emailing us info@myogum.eu.

Withdrawal of consent does not affect the lawfulness of data processing carried out prior to its withdrawal.

3.7. Ensuring the operation, security and analysis of the online store

We may process technical data, browsing information and cookie data to ensure the proper functioning of the online store, protect it from misuse, improve its functionality and analyze visitors' use of the website.

The basis for processing this data is our legitimate interest in ensuring the safe and efficient operation of the online store or your consent, where required by applicable law.

4. Who we may share your data with

Your personal data may be transferred only to the extent necessary to achieve a specific purpose, to the following categories of recipients:

  • payment service providers;

  • parcel carriers and delivery service providers;

  • online store, hosting, email, customer service and maintenance service providers;

  • accounting, legal, auditing or consulting service providers;

  • newsletter and marketing platform service providers, if you have consented to receive marketing messages;

  • to state institutions, law enforcement or supervisory authorities, when required by law.

We do not sell or rent your data to third parties.

5. Data transfer outside the European Economic Area

We generally strive to process data within the European Economic Area.

However, some of our service providers may be based or use data infrastructure outside the European Economic Area. In such cases, data will only be transferred in accordance with applicable legal requirements and with appropriate safeguards, such as standard contractual clauses approved by the European Commission or another lawful transfer mechanism.

6. How long do we store data?

We store your personal data for no longer than is necessary to achieve the purposes for which it was collected.

Usually:

  • we store order, invoice and accounting data for the period prescribed by law;

  • we retain customer service and correspondence data for as long as necessary to resolve the inquiry and administer potential disputes;

  • we store newsletter subscription data until consent is withdrawn;

  • We store cookie data according to the validity period of the specific cookie or until you withdraw your consent.

After the retention period ends, the data is securely deleted, anonymized, or destroyed.

7. Your rights

You have the right:

  • to access your personal data;

  • request correction of inaccurate or incomplete data;

  • request the deletion of data when permitted by law;

  • request restriction of data processing;

  • object to data processing when it is based on our legitimate interest;

  • to receive the data you have provided in a structured, commonly used and machine-readable format, where applicable;

  • withdraw consent at any time where data processing is based on consent;

  • file a complaint with the State Data Protection Inspectorate.

To exercise your rights, please email us. info@myogum.eu. If necessary, we may ask you to provide additional information to verify your identity.

8. Cookies

The online store uses cookies and similar technologies.

Cookies are small text files that are stored on your device when you visit a website. They help ensure the proper functioning of the website, remember your choices, save items in your cart, improve the user experience and, with your consent, analyze website usage or display personalized advertising.

We may use the following categories of cookies:

  • necessary cookies – necessary for the operation of the online store, for example, for shopping cart, login or security functions;

  • functional cookies – allows you to remember your choices;

  • analytical cookies – helps to understand how visitors use the online store;

  • marketing cookies – used to evaluate advertising campaigns and provide more relevant advertising.

Non-essential cookies are used only with your consent. You can change your preferences at any time in the cookie settings of your browser or in the cookie notice displayed on the website.

9. Data security

We take reasonable technical and organizational measures to protect your personal data from unauthorized disclosure, loss, alteration, destruction, or unauthorized access.

Only those individuals and service providers who need this access to provide their functions or services have access to personal data.

However, no data transmission over the Internet or electronic storage system can be completely secure, and therefore we cannot guarantee absolute data security.

10. Children's data

Our products are intended for children, but orders in the online store are placed only by adults - parents, guardians or other legal representatives.

We do not knowingly collect personal data from children for direct marketing, registration or ordering purposes. If you believe that a child has provided us with their personal data without the knowledge of their legal representative, please contact us by email. info@myogum.eu.

11. Changes to the Privacy Policy

We may periodically update this privacy policy, for example, if there are changes in legislation, the services used, or the operations of the online store.

The updated version of the privacy policy will be published in the online store. www.myogum.eu. We recommend that you periodically review this document.

12. Contacts and complaints

If you have any questions about this privacy policy or the processing of your personal data, please contact us:

MB "Sveide"„
Email: info@myogum.eu

If you believe that your personal data is being processed in violation of legal requirements, you have the right to file a complaint with the State Data Protection Inspectorate.