Terms and Conditions

These rules of purchase and sale determine the terms of purchase of goods in the online store. www.myogum.eu procedure, rights and obligations of the buyer and seller. By placing an order in the online store, the buyer confirms that he has read these rules, understood them and undertakes to comply with them.

1. Seller

Online stores www.myogum.eu seller:

MB "Sveide"„
Company code: 307081082
Address: Jotvingių St. 7-13, LT-48136 Kaunas, Lithuania
Email: info@myogum.eu

2. General provisions

2.1. The online store sells functional chewing gum for children and other related products.

2.2. Goods may be purchased by natural persons who have reached the age of majority, as well as legal entities.

2.3. Orders on behalf of minors may be placed by their parents, guardians or other legal representatives.

2.4. The Seller has the right to change, supplement or update these rules. The order is subject to the version of the rules that was in force at the time of placing the order.

2.5. The product photos in the online store are illustrative. Due to differences in production, packaging updates or technical display, the product packaging or its details may differ slightly from the images provided, but this does not affect the main characteristics of the product.

3. Placing an order and concluding a purchase and sale agreement

3.1. In order to purchase goods, the buyer must select the desired goods, add them to the cart, specify delivery details, select the delivery and payment method and confirm the order.

3.2. Before placing an order, the buyer must check whether all the data provided is correct, complete and up-to-date.

3.3. The purchase and sale agreement is considered concluded when the buyer places an order and receives its confirmation at the specified e-mail address.

3.4. The seller has the right to contact the buyer to clarify the order if important information is missing, the goods are not in stock, there are suspicions of incorrectly provided data, or other circumstances arise that affect the fulfillment of the order.

3.5. If the ordered goods are no longer in stock or cannot be delivered, the buyer will be informed by e-mail or telephone. For goods that have already been paid for but not delivered, the money will be refunded using the same payment method used to make the payment, unless the parties agree otherwise.

4. Product prices and payment

4.1. All prices of goods in the online store are indicated in euros.

4.2. The final order amount, including the delivery price and possible additional fees, if any, is provided to the buyer before confirming the order.

4.3. The Buyer may pay for the goods in the online store using the electronic payment methods offered at the time of placing the order.

4.4. Available payment methods may vary depending on the buyer's country, selected currency, payment service provider solutions and other technical settings.

4.5. The order will only be processed upon receipt of confirmation of successful payment.

4.6. The Seller is not responsible for malfunctions in the systems of payment service providers, banks, card issuers or other third parties if payment for the order is delayed or fails due to them.

5. Delivery of goods

5.1. Goods are delivered in Lithuania and to foreign countries specified in the online store when placing an order.

5.2. Available delivery methods, shipping carriers, countries, delivery prices and options are provided to the buyer at the time of placing the order.

5.3. Orders are usually delivered within 1–5 business days from the date of payment confirmation.

5.4. Delivery to foreign countries may take longer, depending on the country of delivery, the selected delivery method, the carrier, customs procedures, public holidays or other circumstances beyond the seller's control.

5.5. The specified delivery time is preliminary. The seller makes reasonable efforts to ensure that the goods are shipped and delivered on time, but is not responsible for delays caused by the activities of the carrier, weather conditions, customs procedures, force majeure circumstances or other situations beyond the seller's control.

5.6. The Buyer undertakes to provide accurate and current delivery data: name, surname, address, telephone number and e-mail address. The Seller is not responsible for delivery delays, additional costs or inability to deliver the shipment due to incorrect data provided by the Buyer.

5.7. Upon delivery of the parcel, the buyer must inspect the packaging of the parcel. If any damage is noticed, it is recommended to mark them upon receipt of the parcel and immediately inform the seller by e-mail. info@myogum.eu.

5.8. If the buyer does not collect the shipment within the deadline set by the carrier and it is returned to the seller, the costs of re-delivery shall be borne by the buyer.

5.9. When ordering goods to countries outside the European Union, the buyer may be subject to customs duties, import VAT, customs brokerage or other taxes established in the recipient country. These taxes, if applicable, are paid by the buyer.

6. Use of goods and liability

6.1. Before use, the buyer must familiarize himself with the product information provided on the packaging and in the online store: composition, storage conditions, recommendations for use, allergens, warnings and other relevant information.

6.2. Functional chewing gum is not a medicine, food supplement or medical device. It is not intended to diagnose, treat or replace the advice of a doctor, dentist, orthodontist, speech therapist or other healthcare professional.

6.3. Parents, guardians or other adults supervising the child are responsible for the child's safe use of the product.

6.4. If you have any questions regarding the suitability of the product for a child, possible allergies, individual health circumstances or other specifics of use, it is recommended to consult a doctor or other competent healthcare professional.

6.5. The Seller is not liable for any undesirable consequences resulting from failure to comply with the product's usage, storage or safety recommendations, except in cases where liability arises under applicable legal acts.

7. Withdrawal from the contract and return of goods

7.1. The consumer has the right to withdraw from the distance purchase and sale contract within 14 calendar days from the date of receipt of the goods, by clearly informing the seller about this by e-mail. info@myogum.eu.

7.2. In order to exercise the right to withdraw from the contract, the buyer must provide his/her name, surname, order number, contact details and a clear statement that he/she wishes to withdraw from the contract.

7.3. For health and hygiene reasons, only unopened, unused, undamaged and properly stored goods, the protective closure of which is not damaged, may be returned.

7.4. Chewing gum that has been opened, unpacked or otherwise damaged in its protective seal cannot be returned, except in cases where the product is of poor quality, damaged or the wrong product has been delivered.

7.5. The buyer must return the goods no later than 14 calendar days from the date of submission of the notice of withdrawal from the contract.

7.6. The returned item must be properly packaged to prevent damage during transportation.

7.7. The costs of returning goods of suitable quality are borne by the buyer, unless the seller clearly states otherwise.

7.8. The Seller shall refund all amounts received from the Buyer, including the costs of standard delivery, no later than 14 calendar days from the date of receipt of the notification of withdrawal from the contract. The Seller may withhold the refund until it receives the returned goods or the Buyer provides proof of sending them, whichever is the earlier.

7.9. If the buyer has chosen a more expensive than the standard delivery method offered, the additional part of the delivery price is not refundable.

8. Defective, damaged or incorrectly delivered goods

8.1. Upon receipt of a defective, damaged or incorrect product, the buyer must immediately inform the seller by e-mail. info@myogum.eu.

8.2. When contacting about a defect in the goods, the buyer should provide the order number, a brief description of the situation and, if possible, photographs clearly showing the damage or non-conformity.

8.3. The Seller, having assessed the information provided and the requirements of applicable legal acts, will offer the most appropriate solution: replace the product, eliminate the non-conformity, proportionally reduce the price or refund the money paid.

8.4. The costs of returning or replacing goods of inadequate quality shall be borne by the seller if it is determined that the goods did not comply with the contract or were damaged not due to the actions of the buyer.

9. Buyer's rights and obligations

9.1. The Buyer has the right to purchase goods in accordance with the procedure established in these rules.

9.2. The Buyer must provide correct and current data, pay for the ordered goods on time, and accept or collect the delivered shipment.

9.3. The Buyer does not have the right to use the online store in illegal ways, interfere with its operations, attempt to violate its security or violate the rights of third parties.

10. Seller's rights and obligations

10.1. The Seller undertakes to fulfill the Buyer's orders in accordance with the procedure established in these rules and applicable legal acts.

10.2. The Seller has the right to change the assortment of goods, prices, promotion conditions, delivery options and content of the online store.

10.3. The Seller has the right to refuse to fulfill the order if the Buyer does not provide the necessary information, the order is not paid for, the goods are not in stock, the specified data raises reasonable doubts, or a risk of possible unfair use of the online store is identified.

10.4. If the seller refuses to fulfill an order that has already been paid for, the amount paid for the undelivered goods shall be returned to the buyer.

11. Processing of personal data

11.1. The Buyer's personal data is processed to the extent necessary for order acceptance, payment administration, delivery, customer service, accounting and the performance of other legal obligations.

11.2. More information about the processing of the buyer's personal data is provided in the Privacy Policy of the online store.

12. Final provisions

12.1. These rules are subject to the law of the Republic of Lithuania, except in cases where the mandatory consumer protection law of the country of residence of the buyer provides for more favorable protection.

12.2. All disputes shall be resolved primarily through negotiations. The Buyer may submit a claim by e-mail. info@myogum.eu.

12.3. If an agreement cannot be reached, the consumer has the right to apply to the State Consumer Rights Protection Service or another competent dispute resolution institution in accordance with the procedure established by law.

12.4. These rules come into force from the date of their publication in the online store.