Return policy
We want you to be satisfied with your order. If you have received a defective, damaged or incorrect item, please contact us by email. info@myogum.eu.
Withdrawal from the contract
If you are purchasing as a consumer, you have the right to 14 calendar days to withdraw from the distance sales contract from the date of receipt of the goods.
To exercise this right, please email us. info@myogum.eu and specify:
first and last name;
order number;
email address;
a clear request to withdraw from the contract and return the goods.
What goods can be returned?
Due to health and hygiene requirements, only the following items can be returned:
unopened;
unused;
intact;
properly stored goods;
goods whose protective packaging is not damaged.
Opened or unpackaged chewing gum cannot be returned, except in cases where the product is of poor quality, damaged, or the wrong product was delivered.
Return procedure
Please notify us of your decision to return the product within 14 calendar days of receiving it.
The goods must be sent or handed over to us no later than 14 calendar days from the date on which you notify us of your withdrawal from the contract.
Please contact us by email before sending the item. info@myogum.eu – we will provide return instructions.
The returned item must be properly packaged to prevent damage during transportation.
Return costs
The buyer pays the costs of returning goods of suitable quality.
If the product is of poor quality, damaged during transportation, or you received the wrong product, the seller will pay for the return or replacement costs.
Refund
Money for returned goods of suitable quality is refunded within 14 calendar days from the date of receipt of the notice of withdrawal from the contract.
We may withhold your refund until we receive the returned item or proof of shipment, whichever comes first.
The full amount paid for the goods and the standard delivery costs will be refunded. If you have chosen a more expensive delivery method than the standard one, the additional delivery price will not be refunded.
Defective or damaged goods
If you have received a defective, damaged or incorrectly delivered item, please email us as soon as possible. info@myogum.eu.
Please include your order number, briefly describe the situation, and attach photos if possible. After assessing the situation, we will offer the most appropriate solution: exchange the product, refund the money, or otherwise resolve the problem.